Dinkytown Optical | Eyewear Warranty | Returns/Exchanges
ALL SALES ARE FINAL. NO RETURNS ON PRESCRIPTION EYEWEAR. EXCHANGES ARE LIMITED TO THE GUIDELINES LISTED BELOW.
ONE YEAR LENS WARRANTY: For prescription lenses treated with an anti-scratch or anti-glare treatment, we offer a one-time replacement for damage to your lenses for up to 30 days from the date of purchase. Lenses that have defective coatings are warranted up to 1 year. Simply bring your lenses in to exchange them for a new pair. We regret that we cannot replace lost or stolen lenses. Replacement lenses will only be made with the same prescription as the original lenses. A $15 fee will apply for all Hi-Index lens warranty replacements. EXCEPTION: Lenses, including safety lenses, that are not treated with an anti-scratch or anti-glare coating are not covered under this warranty.
ONE YEAR FRAME WARRANTY: Eyeglass frames carry a one-year guarantee against breakage at no additional charge. If your glasses break, bring in the broken parts and your glasses will be repaired, or a one-time replacement will be made within one year from the date of purchase. If your frame is not available, we will replace your frame with a frame of equal value. If you choose a frame of higher value, you will be responsible for the difference. Credit will not be issued if a frame of lesser value is chosen. We regret that we cannot replace lost or stolen eyewear.
PRESCRIPTION REMAKE: If you cannot adapt to your prescription and your doctor recommends a change in lens power, we will remake the lenses once within 30 days of the date of your eyewear purchase. If your new prescription requires a change in lens design, you will be charged the difference in lens price.
15-DAY EXCHANGE PRIVILEGE: You can exchange your frame for any other frame within 15 days of picking up your new glasses. The frame you are exchanging must be in new condition (free from signs of wear or use). If the frame shows signs of use and/or is not in new condition, you will be charged a 20% restocking fee. If the new frame you choose is a higher price than your original frame, you will be charged the difference. If a frame/lenses of lesser value are chosen, we regret we cannot refund the difference. If new lenses are required, a fee of $50 may be charged to cover the frame exchange and lens grinding fee. Prescription lenses are customized based on the frame and your facial measurements and cannot be reused. Any other upgrades or changes will be added at the regular price.